TouchCoin Terms & Conditions

Effective Date: 21 July 2026

These Terms & Conditions ("Terms") govern your use of the TouchCoin platform, website, mobile application, NFC tags, QR codes, promotional campaigns and related services ("Platform").

By creating an account or using TouchCoin, you agree to these Terms.

1. About TouchCoin

TouchCoin Pty Ltd ("TouchCoin", "we", "our", "us") operates a customer recognition and engagement platform that enables participating merchants and event organisers to recognise customer interactions through points, badges, achievements and promotional reward campaigns.

TouchCoin is not:

A bank
A cryptocurrency exchange
A digital wallet
A payment service
A financial product
An investment platform
A virtual asset custody service

2. Recognition Platform

TouchCoin records customer participation at participating venues through NFC taps or QR scans.

Eligible activities may earn:

TouchPoints
Badges
Streaks
Recognition achievements
Promotional campaign progress

These are collectively referred to as "Recognition Rewards".

Recognition Rewards exist solely within the TouchCoin Platform. They:

Are promotional only
Are not money
Are not cryptocurrency
Are not Bitcoin
Are not digital assets
Cannot be bought or sold
Cannot be transferred between users
Cannot be exchanged except where expressly offered under an approved promotional campaign

3. TouchPoints

TouchPoints are loyalty points awarded by participating merchants.

TouchPoints:

Have no cash value
Have no cryptocurrency value
Cannot be redeemed except where permitted under a campaign
Expire only where campaign rules specify

4. Estimated Bitcoin Reward Display

Certain campaigns may display:

Estimated Bitcoin Reward
Estimated Reward Progress

These values are:

Estimates only
Promotional progress indicators
Subject to campaign rules
Subject to eligibility verification
Not guaranteed

Displaying an estimated reward does not create any contractual entitlement to receive Bitcoin or any other digital asset.

5. Campaign Eligibility

A campaign may require:

Minimum participation
Merchant visits
Completed challenges
Identity verification
Fraud screening
Compliance screening
Geographic restrictions
Age verification
Other campaign requirements

Meeting displayed progress does not automatically qualify a user for a reward.

TouchCoin reserves the right to determine campaign eligibility in accordance with published campaign rules.

6. Requesting a Reward

Where available, eligible users may submit a Reward Request.

Submitting a Reward Request does not guarantee approval.

Each request is subject to:

Campaign verification
Fraud prevention
Abuse detection
Merchant validation
Regulatory requirements
Partner requirements

7. Third-Party Reward Delivery

Where a campaign offers a Bitcoin or Lightning reward, TouchCoin does not deliver Bitcoin directly.

Digital asset rewards are delivered, where available, by an independent regulated partner.

The partner may require:

Know Your Customer (KYC) checks
Identity verification
Sanctions screening
Travel Rule compliance
Wallet verification
Lightning Address verification
Additional regulatory checks

TouchCoin is not responsible for decisions made by the regulated partner regarding reward eligibility or delivery.

8. Lightning Address

If a campaign requires a Lightning Address, you confirm that:

You control the address
The address is accurate
You are authorised to receive funds at that address

TouchCoin does not store wallet private keys or access your wallet.

If an incorrect Lightning Address is supplied, rewards may not be recoverable.

9. No Financial Services

TouchCoin provides customer engagement software.

TouchCoin does not:

Provide financial advice
Provide investment advice
Issue financial products
Operate a cryptocurrency exchange
Hold digital assets on behalf of users
Transfer digital assets between users
Provide custody of cryptocurrency

10. Promotional Nature of Rewards

Campaign rewards are promotional incentives funded by:

Participating merchants
Event organisers
TouchCoin
Campaign sponsors

Rewards:

Are discretionary
May be limited
May end without notice once campaign limits are reached

11. Fraud Prevention

TouchCoin may suspend accounts or refuse rewards where it reasonably believes there has been:

Creation or use of fake accounts
Automated tapping
Location spoofing
Merchant collusion
Multiple account abuse
Campaign manipulation
Fraudulent conduct

12. Merchant Participation

Participating merchants determine:

Campaign availability
Reward values
Merchant offers
Promotional periods

TouchCoin does not guarantee that a merchant will continue participating in the Platform or any campaign.

13. Account Suspension

We may suspend or terminate accounts for:

Breach of these Terms
Fraudulent activity
Unlawful conduct
Misuse of the Platform
Regulatory requirements

14. Privacy

Your use of TouchCoin is governed by our Privacy Policy.

We collect personal information to:

Administer your account
Verify eligibility
Prevent fraud
Comply with legal obligations
Improve the Platform

15. Intellectual Property

All TouchCoin branding, software, content and intellectual property remain the property of TouchCoin Pty Ltd or its licensors.

16. Limitation of Liability

To the maximum extent permitted by law, TouchCoin is not liable for:

Reward delays
Partner processing delays
Incorrect wallet addresses
Third-party service outages
Campaign cancellations
Merchant decisions

Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies that cannot lawfully be excluded under the Australian Consumer Law .

17. Changes

TouchCoin may update these Terms from time to time.

Continued use of the Platform after updated Terms take effect constitutes acceptance of the updated Terms.

18. Governing Law

These Terms are governed by the laws of Australia and any applicable laws of the Australian States and Territories.

You submit to the jurisdiction of the courts and tribunals of Australia that have authority to hear any dispute arising from these Terms or your use of the Platform.

19. Contact

For questions about these Terms, contact:
support@touchcoin.com.au

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